Changing or Cancelling Your Order
Once you click the confirmation button, the shipping process begins. If you need to make changes or cancel an order, e-mail customer service or call 800-416-9344. If the item has not yet shipped, we will make the requested change. If the order has already shipped, contact us after receipt to make return arrangements.
Payment Methods
BowmanLamps.com accepts MasterCard and Visa. The simplest way to place an order is online. However, to pay by phone, check or money order, or obtain a credit application for large orders, please call Customer Service at 800-416-9344. Or, e-mail your request to customerservice@bowmanlamps.com.
Shipping
Most in-stock orders ship within one to three business days by Fedex Ground. You may choose to select expedited shipping during the check-out process. Large orders will be shipped by freight service.
If an order is out-of-stock, or requires a special order, you will be notified by e-mail of the estimated delivery date. At that time, you may choose to wait or cancel the order for a full refund.
We currently ship in the continental United States only.
Customers may sign-in to the Web site to view their order status.
Shipping Costs
Our shipping costs are based on the weight and size of your order. Please use the “estimate shipping” button once you have placed your order in the shopping cart to determine the cost.
No Minimums
Maybe you need to replace just one specialty light bulb. Or, you need a large order for your company’s new office. Either way, we are happy to provide what you need with no minimum purchase required, unless required by shipping circumstances. For instance, T-8 linear bulbs ship best when packaged in a box of 25. Check the individual product information page for any special shipping requirements.
Returns & Exchanges
BowmanLamps.com happily accepts returns within 30 days of receipt. To make a return or exchange, e-mail customerservice@bowmanlamps.com or call 800-416-9344 for a Return Merchandise Authorization (RMA) number. Include your order number and a list of the items you are returning. Please do not make any returns until you receive an RMA to ensure accurate processing.
All items must be returned, unused, in their original packaging. Original shipping costs are not refunded, and return shipment cost and insurance are the responsibility of the customer. A restocking fee may be charged if the product is not received in good condition.
Please address your return to:
BowmanLamps.com
RMA#
17881 Northwood Lakes Drive
Chagrin Falls, OH 44023
Upon receipt, BowmanLamps.com will issue a refund or the requested exchange item.
Samples
Avoid disappointment. Try a sample CFL before placing your order. Purchase one through the Web site or call 800-416-9344. Let us know when you complete your order of 24 bulbs or more, and we will refund the cost of up to three sample bulb(s).
Damages or Defective Merchandise
We ship light bulbs. Need we say more? Most shipments arrive intact, but occasionally there is a mishap. Please inspect your purchase as soon as it arrives. If there is damage or a defect, notify customer service within 48 hours to file a claim.
Special Orders
Some items in our store are not stocked and require a special order. In most cases, the lead time is shown on the product information page, or indicated during the check-out process.
If there is an item which you need, but do not see in the BowmanLamps.com store, please contact customerservice@bowmanlamps.com, or call 800-416-9344. We’ll see if it is available.
Sales Tax
Because BowmanLamps.com is an online store, we do not collect sales tax accept for orders shipped to Ohio where we are based. Individuals and businesses outside Ohio are responsible for local state sales tax.
BowmanLamps.com wants you to be happy with your order. If you have any questions or concerns, call 800-416-9344 or e-mail customerservice@bowmanlamps.com.
